About Emma
Seeking a position at Redgate as I transition from consumer-focused customer service to business focused customer service. No matter the industry, successful service derives from building trust and understanding with people. I have successfully demonstrated that ability over the last 5 years, which is why I eagerly seek a customer success advocate position with Redgate.
Skills
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Communication
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CRM
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Exceptional Customer Service
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Organization
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Social Media
Work Experience
02/2018 - Present
Customer Service Specialist
MPF Sales and Marketing
Exceeded sales targets by 16% in 2019 by maintaining a robust knowledge of product offerings and quickly assessing customer needs
01/2015 - 02/2018
Customer Advocate
Chewy
Provided exceptional customer service to customers, and assisted them in setting up subscription plans
06/2013 - 01/2015
Retail Sales Associate
Reebok
Exceeded targets in terms of sales volume and customer satisfaction by 32%
Education & Training
2010 - 2014
Bachelor's Communication
University of North Texas
